R&D Business Tools Operations Specialist I
Roche · Sant Cugat del Vallès
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Opportunity
The Digital Innovation and Operational Services Chapter is a global team in R&D that focuses on internal improvement: increasing productivity, efficiency, and the ability of the R&D organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos.
The Role
We are seeking an R&D Enterprise Tools Operations Specialist I to join our global service and support team. You are well organized and detail-oriented. You will be the reliable service provider handling critical system requests within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients.
This role requires building organizational know-how—understanding who our internal customers are, how they work, and solving problems in a way that anticipates their support needs. You are quick in learning new software systems and tools, enjoy helping your coworkers every day, and are motivated to innovate internal processes to automate tasks, you will fit right into our team!
Your key Responsibilities
As a part of a global centralized expert support team, execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes.
Execute R&D System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards.
Provide Timely Expert Support: Offer professional, empathetic, and quick solutions to R&D operational issues and system problems. You may be the primary contact for R&D scientists and engineers in the use of our internal enterprise systems.
Expert in our Global Business Applications: Act as the subject matter expert for one or more complex R&D business applications.
Specialize in R&D Business Processes: Develop deep expertise in key processes (e.g., records management, lab data, training system data, change requests) for timely and accurate execution.
Maximize Scientist Productivity: Use your expertise across business data and organizational structure to streamline operations and save significant time for R&D scientists.
Anticipate Customer Needs: Build organizational know-how of R&D roles and priorities to deliver proactive system support.
Maintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team.
Drive Process Improvement: Identify manual steps and actively suggest opportunities for digitization and improvement.
Automate Administrative Tasks: Apply or develop automation and AI tools to reduce administrative load on R&D staff.
Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval.
Who you are:
Education: Bachelor’s degree, preferably in a technical, scientific, or business discipline.
Experience: 2+ years of professional experience in an operations, technical support, or system administration role, or equivalent academic projects / internships
Language Skills: Excellent written and verbal English Language skills are required to support our global organization. German language skills are a plus.
System Proficiency:
Demonstrated ability to quickly learn new software, systems, and processes is essential.
Prior experience in enterprise business applications is highly desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools).
Education and/or experience in data analysis, use and/or creation of AI chatbots, AI prompt engineering and/or development of AI agents is desirable
Tools : Experience with SAP, Cornerstone, Google Suite and Office Suite
Execution & Focus: A proven ability to complete complex, detailed tasks accurately and efficiently. You have a rigorous and detail-oriented approach to following established processes.
People Skills: Demonstrated ability to work well with others in a hybrid virtual and global team environment
Schedule flexibility: To support the global nature of our work (e.g. collaboration between the US and Europe), customer and stakeholder meetings periodically require participation in meetings during the early evening hours (e.g. until 1900 for Europe positions, starting at 0700 PST for US positions ).
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
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