Groups & Events Executive
Accor · Edinburgh
Company Description
We’re looking for a detail loving, target-smashing Groups & Events Executive to create unforgettable moments at The Hoxton, Edinburgh.
Reporting to the Groups & Events Manager, you’ll be responsible for converting enquiries to drive groups, meetings and events revenue into The Hoxton, Edinburgh.
We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.
More about us…
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What's in it for you...
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What you’ll do…
- Manage the meetings and events enquiry process from start to finish, answering calls and emails, sending proposals, converting enquiries, invoicing and taking the event through the planning and logistical stage to handover to operations.
- Negotiate meeting & events rates with clients, in line with the selling guidelines, to assist in achieving the hotel’s revenue targets.
- Follow up with clients post event to get feedback and secure repeat business where possible.
- Champion positive collaboration across multiple areas of the business and cross-sell all global Hoxton and Ennismore properties, where applicable, to maximise revenue opportunities across corporate segments.
- Ensure Opera Sales is up to date by putting inputting new enquiries into the system.
- Work individually and as part of a team to maximise conversion, employing strategies to hit targets, identifying challenges & opportunities to drive revenues.
- Manage the preparation and distribution of function sheets on a weekly basis and present in the weekly operations meeting to ensure that the teams have tip-top handovers with all the details and communication they need to deliver incredible guest experiences.
- Conduct show arounds on property.
- Build good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year on year trends and events to support repeat business.
- Effectively co-ordinate activities related to booked meeting & event business with other departments, ensuring client’s expectations are met by maintaining team communication.
- Maintain excellent Hoxton product and brand knowledge, upselling wherever possible.
- And yes, there’s a little admin … ensuring that daily, weekly and monthly administration is completed accurately and that all groups have necessary documentation on file. But let’s face it, we know you love that!
- Support the sales team in attending and assisting with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities as required.
- Be an ambassador for The Hoxton brand and keep the guest experience at the heart of everything you do.
What we’re looking for…
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- You’re passionate about hotels and specialise in groups & events at an executive level.
- You are scarily organised, have the ability to multi-task and spin a million plates in the air at one time, prioritise and re-prioritise as things come in.
- A people person, great at building strong and lasting relationships.
- You’re creative when problem solving and you’re not afraid to challenge the norm, we want your fresh ideas!
- You get excited converting sales, with a track record of beating targets.
- Experience in using systems such as Opera/Delphi.