Casual Housekeeping Supervisor
Accor · London
Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
SCOPE OF POSITION
- Responsible for the service and cleanliness of all bedrooms, the public areas, floor corridors of the hotel, ensuring the comfort of the guest as the main priority.
- Responsible for the general standards of each bedroom are according to the Sofitel standards, to notify the Executive Housekeeper or the Assistant Executive Housekeeper of any issues or damage.
RESPONSIBILITIES
- Inspect the standards of the rooms, public areas and floor corridors
- Inspect the condition of the equipment provided for the rooms as well as working equipment provided to the staff. Take corrective action as necessary
- Compliance with all hygiene regulations
- Supervising the work of the Room Attendant and House Porters, taking corrective action when required, taking each opportunity to train and develop colleagues
- Ensure the Room Attendants and House Porters are fully trained in the use of the specified cleaning products
- Opening and closing of the department as required, and as per the rota
- Assigning daily tasks and special duties
- Room inspections in line with the service standards and acknowledging of guest preferences
- Room audits in order to monitor colleague progress and drive performance
- Running briefings and meetings
- Ensure all relevant areas are clean, tidy and fully stocked, including the floor pantries
- Building relationships and working closely with the relevant department in the hotel
- Reporting all maintenance issues and upholstery repairs through the correct channels and taking ownership to ensure there is a complete follow up
- Accurate recording and follow up of guest requests and special requests
- Handling guest requests, belongings and personal items with the utmost care, security and discretion
- To be fully knowledgeable of all hotel services and facilities to proactively assist guests
- Other duties as specified by Housekeeping Leadership
Qualifications
- Previous Housekeeping Supervisory Experience
- Strong Leadership and Team Management Skills
- Good Knowledge of Housekeeping Operations
- Excellent Communication Skills
- IT and Administrative Competence
- Experience working within a luxury or five-star hotel.
Additional Information
Discover a world of unparalleled perks tailored just for you:
- Competitive compensation package, including departmental incentives and annual bonus of £1.300,00 per year.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com