System Administrator - Managed Services (Long Thanh Airport - LTH)

RTX · Ho Chi Minh City

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General IT Operations & Support

• Perform health checks of servers and network devices on a pre-defined frequency.
• SLA Management: ensure that SLA targets are met for incidents handled during the shift, and that the proper escalation process is followed whenever there is a risk of missing an incident SLA.
• Maintain necessary documentation and records, ensuring they are updated on a scheduled frequency.
• Track scheduled maintenance activities and ensure their on-time completion.
• Track newly released patches and hotfixes from relevant application OEMs and implement them on site by following the proper change management procedure.
• Coordinate with network providers, ISPs, and other vendors in the event of service failures or unavailability impacting system performance.
• Monitor incident trends at the site, perform detailed analysis, and continuously identify areas for improvement.
• Monitor cybersecurity threats and implement the necessary preventive and corrective measures.
• Oversee daily IT operations and ensure high service levels are maintained for end users.

AODB, RMS & FIDS Administration

• Administer, configure, and optimize AODB (Airport Operational Database), RMS (Resource Management System), and FIDS (Flight Information Display System) to support seamless airport operations.
• Perform routine maintenance, patching, and system updates to ensure high availability and security.
• Monitor system performance, troubleshoot issues, and implement corrective actions.
• Manage system backups and disaster recovery plans to ensure data integrity and business continuity.
• Support system integrations between AODB, RMS, and FIDS with other airport IT systems (e.g., BHS, ATC, airline systems).
• Ensure data consistency and accuracy across all connected systems.
• Collaborate with airlines, airport authorities, and technology vendors to implement new solutions.

CUPPS (Common Use Passenger Processing System) Administration

• Administer, configure, and maintain the CUPPS environment across check-in counters, self-service kiosks, and boarding gates to ensure continuous availability of common-use passenger processing services.
• Monitor CUPPS servers, application services, and peripheral devices (e.g., boarding pass printers, bag tag printers, barcode/passport scanners) and respond promptly to faults or degraded performance.
• Manage airline resource allocation and user/workstation configuration profiles within CUPPS in coordination with airlines and handling agents.
• Coordinate with CUPPS software/hardware vendors and airline IT teams on patch deployment, version upgrades, and defect resolution, following proper change management procedures.
• Perform routine health checks, log reviews, and preventive maintenance on CUPPS servers and edge devices to minimize passenger-facing disruptions.
• Support CUPPS integration with DCS (Departure Control Systems), AODB, and other passenger-facing platforms to ensure consistent and accurate data flow.
• Troubleshoot and resolve CUPPS-related incidents within agreed SLAs, escalating to vendors or OEMs where required, and maintain accurate incident and change records.
• Assist with CUPPS disaster recovery and business continuity planning, including backup verification and failover testing.

• Minimum 5 years' experience in Aviation IT support, or 8 years' experience in the IT industry.
• Bachelor's degree in IT / Computer Applications or equivalent.
• Strong understanding of Microsoft Servers, Microsoft SQL Database, and Microsoft Message Queuing (MSMQ).
• Familiarity with airline/airport operations, terminology, and culture is preferred.
• Excellent interpersonal skills are essential.
• Strong work ethic, detail-oriented, with excellent oral and written communication skills.
• CCNA/MCSA certification preferred.
• Minimum 2 years' experience with VM servers.
• Working knowledge of ITIL best practices, with a clear understanding of SLAs, severity levels, Incident Management, Problem Management, Change Management, and Service Requests.
• Hands-on experience with AODB, RMS, and FIDS administration.
• Hands-on experience with CUPPS administration and troubleshooting is preferred.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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