Customer Service Assistant
Servco · Kaneohe · $17.41–$21.73/hr (stated in the posting)
As a Customer Service Assistant, you will play a key role coordinating our loaner car program, radio returns, and Krex claims processing for the Servco Toyota Windward service department. This position will also assist Service Consultants with opening repair orders and active deliveries as needed.
Responsibilities:
Confirm customer appointments and service needs
Prepare loaner agreement and ensure customer has valid driver’s license and insurance documents
Track loaner vehicle mileage and perform vehicle walk around with customer
Ensure loaner vehicles are cleaned and fueled. Maintain vehicle fuel log
Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages
Prepare daily loaner vehicle report
Submit radios claims on a timely basis
Pack and ship returned radios to vendor
Order replacement radios and arrange for radio installation appointment when new radio arrives
Prepare and submit Krex claims and monitor status of payment
Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution
Assist Service Consultants with opening report orders and actively delivery as needed
Provide clerical support to the service management team
Requirements:
High school graduate or equivalent
Minimum six months of general clerical or customer service work experience
Auto dealership service department experience preferred
Proficient with Microsoft Word and Excel
Dealership management system experience and/or DealerTrack experience preferred
Accurate typing
Strong communication and customer relations skills
Must be detail oriented, able to multi-task and be a team player
At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.
Interested?
Visit www.servco.com/careers to apply online or email us at careers@servco.com.
Equal Opportunity Employer and Drug-Free Workplace
Pay Range: $17.41 - $21.73 per hour