Field Service Engineer

Thermo Fisher Scientific · Shanghai

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Work Schedule

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Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Responsibilities

• Provide SEM/SDB instruments services, including installation, basic training, preventative maintenance, repair and compliance services.
• Contribute to high-value service related procedures and documents.
• Work closely with other departments to enhance customer experience.
• Developing and maintaining positive relationships with customers in assigned territory.
• Help Service Sales Representative on service orders.

Position Requirements

• Typically requires a bachelor’s degree or above in Electronics, Mechanics, Materials science, Biology or other fields.
• Typically requires hands on technical experience for installing, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB or similar systems. Electron microscope experience is preferred. Fresh graduated can also be considered.
• Experience on troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.
• Excellent interpersonal communication skills.
• Proven track record to solving complex systems and subsystems down to component level.
  Able to read and interpret schematics.
• Accept travelling on business for a long time.
• Good English in communication and writing.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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