L&D Manager

Create training and talent development programmes and work within the established Human Resources Department budget and control expenses. 

Conduct and ensure compliance of hotel and corporate key training programs including but not limited to Employee and IHG Brand Orientation, Service Behaviour, Harassment Free Workplace Training, Performance Management, safety-related training, career development training, brand service and standards audit training, language training and team building programs.  

Promote teamwork and quality service through daily communication and coordination with other departments. 

Assess training programs to determine effectiveness, need for enhancements, or elimination of programs, actively pursue alternative training vehicles/methods, and interactive training technologies; determine training effectiveness; and recommend necessary enhancements; keep abreast of training trends in the industry through conferences, periodicals, and associations. 

Develop and coach department trainers on content and delivery of all hotel’s training programs. May cross train and certify trainers to facilitate training programs. 

Collaborate with the regional training partners, consulting with key department contacts to identify training needs, and design programs and tools that support performance initiatives and strategic  
objectives.   

Collaborate with the regional training partners, consulting with key department contacts to identify training needs, and design programs and tools that support performance initiatives and strategic objectives.   

Ensure that all Human Resources SOPs and policies and procedures are supported and implemented.